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Returns & Exchanges

Returns & Exchanges

Customer satisfaction is highly important to us! We get that buying products online is sometimes tricky when you can't touch, or try on the item of clothing. Which is why we also understand there are times when you'd like to return an item.  Please get in contact with us at sales@ilovedoodlebug.com.au with information of your invoice, and why you are dissatisfied with the product. You are then able return it to us in its original condition with any tags still attached, within 21 days of invoice, along with the reason for the return and we will gladly exchange the product.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We recommend that you use "Registered Post" - this requires a signature for proof of delivery and will ensure that it does not get lost in the mail.

Except where required by law, all returned products must be unused, unopened and in original condition, undamaged, returned within 21 days of invoice date, and in saleable condition upon return

Doodlebug reserves the right to refuse any return items if returned items cannot be sold as "New".  Goods returned for credit must not have been used / fitted or modified in any way. They must be in their original, complete, unmarked packaging and be in a re-saleable condition. Goods failing to meet this requirement will be refused credit and returned to the customer, freight collect.

Sorry, we do not refund original shipping charges on returns. Return shipping charges are the customer's responsibility, unless we made an error and shipped the incorrect product

Please allow up to 14 days for refunds to be processed upon our receipt of goods, however in many cases you'll receive a refund more quickly.

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